Frequently Asked Questions
What are your parking hours and options?
Our self-park garage is open 24/7/365. Covered garage parking is subject to availability. Any overflow will be directed to rooftop parking at the same rate. Joe’s also offers EV charging while you’re away. In addition, we offer contactless entry and exit with your reservation.
Does Joe's have height restrictions?
Unfortunately, oversized vehicles (over 6’6”) will not fit in Joe’s Garage. However, our sister company, WallyPark Express LAX offers uncovered parking and can easily park your oversized vehicle. They are just .2 miles around the corner.
HOW FAR ARE YOU FROM THE AIRPORT?
We are only ½ a block away from the LAX sign at the Los Angeles International Airport.
HOW MANY ENTRANCES DO YOU HAVE?
We have two garage entrances – one off West Century Boulevard and the other off West 98th Street.
WHAT TIME SHOULD I BE AT YOUR PARKING FACILITY TO MAKE MY FLIGHT?
Joe’s Airport Parking suggests that you arrive 2-2.5 hours in advance of your flight. With regular traffic around Los Angeles Airport, we want to make sure you don’t feel rushed. We recommend allowing 15 minutes for finding a parking space, walking to our shuttle and riding to LAX airport.
DO SHUTTLES RUN 24 HOURS A DAY?
Yes. Our electric shuttles loop through LAX Airport terminals and Joe’s Garage. To expedite your pickup upon return, text “shuttle” to (310) 651-7178 and answer the prompts for a shuttle to be dispatched to you.
WHAT DO I DO WHEN I ARRIVE?
Have a reservation? When you pull into the Joe’s garage, scan the QR code in your reservation email or confirmation page at the kiosk for contactless entry and exit.
Don’t have a reservation? Swipe your credit card to start your ticketless stay and follow the signs to the parking garage. The swiped credit card at entry will only be used to open your stay and locate the e-ticket when you return. The swiped card you use to enter will not be automatically charged and you are able to use a different card for payment if you’d like at the exit kiosk.
NOTE: Joe’s Airport Parking is for customers who are flying out of LAX. There are no in-and-out privileges. Every time you enter the garage you will start a new stay.
Parking fees are calculated from the time your vehicle enters our location and are due at the time your vehicle departs. If you made a reservation, the total for your stay is charged at the time the reservation was made. Any overage charges will be paid at the exit kiosk.
DOES JOE’S OFFER ELECTRIC VEHICLE CHARGING STATIONS?
Yes, Joe’s offers EV charging spaces, subject to availability. Ask an employee for an EV space when you arrive.
WHAT OTHER SERVICES DOES JOE’S OFFER?
At Joe’s, you’ll enjoy free WiFi, 24/7 shuttle service, and luggage assistance.
DO YOU HAVE COVID-19 PROTOCOLS?
We continue to have precautions in place including sanitation of surfaces and shuttles. See our Covid-19 travel update page for the most recent details.
Reservations and Payments
WHAT ARE JOE’S PARKING RATES?
Our parking rates adjust often in order to offer you competitive daily rates. To find the current rates for parking, please go to our home page.
WHAT FORMS OF PAYMENT DOES JOE’S ACCEPT?
We accept all major credit cards. We do not accept cash or checks.
HOW MUCH DO I SAVE MAKING AN ONLINE RESERVATION?
The average savings varies. Promotional codes are only available for online reservations which can reduce your daily parking fee versus driving up without a pre-paid reservation.
DO I NEED A RESERVATION AND WHAT’S INCLUDED?
Reservations are not required but are highly recommended. If you make a reservation in advance, you not only save money, but also guarantee your space during busy travel times. Reservations include the parking rate, airport taxes and fees. If you have an overstay past your prepaid reservation, you will be asked to pay at the exit kiosk at the posted rate at the garage. Online rates and promotional discounts do not apply to overages.
HOW DO I CANCEL OR EDIT A RESERVATION?
Reservations can be canceled or modified within four (4) hours of your reservation’s arrival date/time. Look up your reservation on this page by using your last name, email and reservation confirmation number.
WHAT IF I STAY LONGER THAN MY RESERVATION TIME?
If you have an overstay on your prepaid reservation, you will be asked to pay the balance at the exit kiosk at the posted rate at the garage. Online rates and promotional discounts do not apply to overages.
Shuttle Service/Pick Up and Drop Off
HOW OFTEN DO JOE’S SHUTTLES RUN?
Our electric shuttles loop through LAX Airport terminals and Joe’s Garage. To expedite your pickup upon return, text “shuttle” to (310) 651-7178 and answer the prompts for a shuttle to be dispatched to you.
WILL THE JOE’S SHUTTLE DRIVER ASSIST ME WITH MY LUGGAGE?
Yes, your shuttle drive will gladly help loading your luggage on and off the shuttle if requested.
WILL THE SHUTTLE DRIVER PICK ME UP AT MY VEHICLE OR IN A DESIGNATED PICK-UP AREA?
Joe’s has a designated pick-up area at our garage.
HOW DO I CONTACT THE SHUTTLE FROM THE TERMINAL AFTER I ARRIVE BACK TO LAX?
When you are ready for a shuttle and don’t see one immediately, please text “shuttle” to (310) 651-7178 and answer the prompts to have a shuttle dispatched to you.
WHERE WILL THE SHUTTLE PICK ME UP AT THE LAX TERMINAL?
Upon returning to LAX, pick up your baggage then proceed to the RED “Hotel & Private Parking Shuttles” sign located curbside outside of tickets on the departure/upper level.