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FAQ’s

FACILITY AND AMENITIES

WHAT ARE YOUR PARKING HOURS AND OPTIONS?

Our self-park garage is open 24/7/365. Covered garage parking is subject to availability. Any overflow will be directed to rooftop parking at the same rate. Joe’s also offers EV charging while you’re away.

DOES JOE’S HAVE HEIGHT RESTRICTIONS?

Unfortunately, oversized vehicles (over 6’6”) will not fit in Joe’s Garage. However, our sister company, WallyPark LAX Express offers uncovered parking and can easily park your oversized vehicle. They are just .2 miles around the corner.

HOW FAR ARE YOU FROM THE AIRPORT?

We are only ½ a block away from the LAX sign at the Los Angeles International Airport.

HOW MANY ENTRANCES DO YOU HAVE?

We have two garage entrances – one off West Century Boulevard and the other off West 98th Street.

WHAT TIME SHOULD I BE AT YOUR PARKING FACILITY TO MAKE MY FLIGHT?

Joe’s Airport Parking suggests that you arrive 2-2.5 hours in advance. With regular traffic around Los Angeles Airport, we want to make sure you don’t feel rushed. We recommend allowing 15 minutes for finding a parking space, walking to our shuttle and riding to LAX airport.

DO SHUTTLES RUN 24 HOURS A DAY?

Yes. Our shuttles run continuously through LAX Airport.

WHAT DO I DO WHEN I ARRIVE?

Have a reservation? When you pull into the Joe’s garage, scan the QR code on your reservation at the kiosk for contactless entry and exit.

Don’t have a reservation? Swipe your credit card or enter your phone number to start your ticketless stay and follow the signs to the covered parking garage. Whatever credit card you use upon exit will be charged for your stay.

DOES JOE’S OFFER ELECTRIC VEHICLE CHARGING STATIONS?

Yes, Joe’s offers EV charging spaces. Just ask the attendant upon drive up for an EV space so you can fly home to a full charge.

WHAT OTHER SERVICES DOES JOE’S OFFER?

At Joe’s, you’ll enjoy free WiFi, 24/7 shuttle service, luggage assistance and complimentary coffee and bottled water.

RESERVATIONS AND PAYMENTS

WHAT ARE JOE’S PARKING RATES?

Our parking rates adjust often in order to offer you competitive daily rates. To find the current rates for parking, please go to our home page.

WHAT FORMS OF PAYMENT DOES JOE’S ACCEPT?

We accept all major credit cards. We do not accept cash or checks.

HOW MUCH DO I SAVE MAKING AN ONLINE RESERVATION?

The average savings varies. Promotional codes are only available for online reservations which can reduce your daily parking fee versus driving up without a pre-paid reservation.

DO I NEED A RESERVATION AND WHAT’S INCLUDED?

Reservations are not required but are highly recommended. If you make a reservation in advance, you not only save money, but also guarantee your space during busy travel times. Reservations include the parking rate, airport taxes and fees.

HOW DO I CANCEL A RESERVATION?

Reservations can be canceled within 4 hours of your reservation’s arrival date/time. Look up your reservation on this page by using your last name, email and reservation confirmation number.

WHAT IF I STAY LONGER THAN MY RESERVATION TIME?

If you have an overstay on your prepaid reservation, you will be asked to pay the balance at exit.

SHUTTLE SERVICE/PICK UP AND DROP OFF

HOW OFTEN DO JOE’S SHUTTLES RUN?

Joe’s shuttles run continuously through LAX, back and forth to our facility.

WILL THE JOE’S SHUTTLE DRIVER ASSIST ME WITH MY LUGGAGE?

Yes, your shuttle drive will gladly with loading luggage on and off the shuttle if requested.

WILL THE SHUTTLE DRIVER PICK ME UP AT MY VEHICLE OR IN A DESIGNATED PICK-UP AREA?

Joe’s has a designated pick-up area at our facility.

HOW DO I CONTACT THE SHUTTLE FROM THE TERMINAL AFTER I ARRIVE BACK TO LAX?

When you are ready for a shuttle and don’t see one immediately, please text 310-651-7178 to have a shuttle dispatched to you.

WHERE WILL THE SHUTTLE PICK ME UP AT THE LAX TERMINAL?

Upon returning to LAX, pick up your baggage then proceed to the RED “Hotel & Private Parking Shuttles” sign located curbside outside of tickets on the departure/upper level.